How to Reset Your Fidesic Password

If you cannot login, you can reset your password and send a password reset link to your email address.


If you are unable to login to Fidesic and keep receiving a incorrect password message, you may need to reset your password. 

If you make 5 consecutive attempts, you will be locked out for 30 minutes. Resetting your password will reset this 30 minute timeout.

How to reset your password

Click the Forgot Password button on the login screen to begin the reset process. 

This will take you to a page where you can enter your registered email and send yourself a password reset email.

Note: Please allow up to 5 minutes for this email to be received. 

If you receive a message that your email address could not be found, this usually indicates that you do not have an account set up with us. We have a handy guide to help you set up your account.


After you've received a link in your email, follow that link to the password reset page.

After resetting, you should be able to log in using your new password.