Help Center

Back to home

Help Center

General

General

Check here for anything not directly related to AP or AR

Customize the Account Center for your Vendors/Customers

Unable to View PDF Files

FAQ

How to Sign up as a Delegate

How to Reset Your Fidesic Password

I need help! How can I get assistance?

How to enable two-factor authentication (2FA) on your Fidesic Login

How to Perform a "Hard Refresh"

See more

Dynamics GP Integration

Capturing GP Error Log for Troubleshooting

"Privilege Error" or "unable to find a table" on initial Launch of Dynamics GP

How to Point the Fidesic GP Module to our Staging Environment (testing)

Error - "unable to instantiate the fidesic object. please make sure that the dlls are registered"

Full Fidesic Uninstall

“You are using an old version of the Fidesic eInvoice and ePay Module.”

“You Don’t have security privileges to open this window. Contact your System administrator for assistance.”

Fidesic GP Module Installation Guide

Unable to Connect to Fidesic Through GP

How to View API Keys Within Fidesic

Key segment not found

See more

Admin

Bank Account

Export Files

Import Files

Bank Account

Merge Accounts

Manage Roles

How to Install Fidesic From a chunk file in GP

PGP Key Renewal for Fidesic Host-to-Host

Manage Your Customer Account Center Account (Name, Phone, Login Email)

How to add a new user

How to Deactivate or Reactivate a User

Require Two Factor Authentication for your Agents

See more