Printer Troubleshooting

Most printer issues are related to windows permissions. Please find your error below and follow the instructions for fixing the issue.

“unable to initialize printer”

• • -20 Name of licensee could not be read (License registry entry not found)
    • Registry Permissions likely - https://www.amyuni.com/forum/viewtopic.php?f=13&t=2649 
    • Run GP as administrator on win10
  • -21 Activation code could not be read (Code registry entry not found)
    • Registry Permissions likely- https://www.amyuni.com/forum/viewtopic.php?f=13&t=2649 
  • -30 Timeout, printer has timed out
    • Printer is already locked from previous issues. Restart spooler. Clear any previous attempts
    • Printer specific permissions
    • Probably GPO permissions- Try running as admin on win10 to determine if it's GPO issues. 
    • https://www.amyuni.com/forum/viewtopic.php?f=2&t=2379&p=7505&hilit=domain+users&sid=6b8874b7f37c3bbfd7df9d0cf2321fa0#p7505
  • -41 Trying to activate a new version of the PDF Converter with an activation key of the previous version.
    • Is this your first attempt? If so, please run GP as an administrator, and log in as SA to do the first PDF creation. If you succeed with the SA Login as Admin, attempt it again with a regular user. Sometimes the license needs to be created by an admin on the first attempt. 
    • We need to make sure the users have access to this folder: dynamics GP install folder/Fid_PDF   
    • We need to make sure your users have access to the printer: http://helpdesk.digiteksolutions.com/support/solutions/articles/131450-error-printer-not-activated-error-code-41
    • For CITRIX ONLY,  need to install the printer locally. More likely, might need to RDP to the server directly for the first print to properly activate the printer.
    •  CHANGE PORT TO “NUL”
      • http://www.prosupportnetwork.com/knowledgebase/printing-to-amyuni-hangs-on-windows-7-64-bit/
      • https://www.amyuni.com/forum/viewtopic.php?f=2&t=2836 

Printing process locks up forever. Printer is stuck at x%. Doesn’t ever attempt to Create a file in FID_pdf folder

• It’s attempting to print to a locked NUL port (which has been captured by one-note most likely)
• Open Microsoft one note
• De-select Nul port as default
• Open Enliven Printer
• Select Nul port

"Your PDF attachment was not successfully generated”

• Check permissions on the folder C:\Program Files (x86)\Microsoft Dynamics\GPVERSION\Fid_PDF (entire GP folder to be safe)
• Make sure there is available disk space on the machine
• Check printer permissions
  • This may occur if printer is manually installed
• https://www.amyuni.com/forum/viewtopic.php?f=13&t=2649
• May try to print to LPT (laser printer port), not a NUL or NULL port. Changing to null port should resolve the issue

Fid_PDF folder has a 0kb file

1. From the Windows Search menu, search for printers and select "Devices and Printers"
2. Right click on "Enliven Internal PDF Converter" and select "Printer Properties"
   
3. Select the Advanced tab
   
4. Click the option to Print directly to the printer
5. Click OK to finish.