OCR Processing FAQ

What is my OCR Email Address?

From the left navigation panel select "Upload Documents" and your two AP processing addresses will be listed at the top of the page. 

Send invoices to your entry queue: example@ap.fidesic.com

For OCR Processing, send invoices to: example@ocr.fidesic.com


Documents sent to the @ap.fidesic.com address will appear on this page. Documents sent to the @ocr.fidesic.com address will be sent to our OCR Queue for processing. 


How long does OCR take after submission?

Documents sent to OCR will be available to you the following business day. 


What if I have feedback or questions?

Email any questions or feedback to support@fidesic.com. We'll try the best we can to accomodate any OCR Requests.