Fidesic AP
      Back to home
      1. Help Center
      2. Fidesic AP

      GP Integrator window opens but doesn't load

      When installing Fidesic for GP on a Citrix/terminal server, the browser window opens but never loads the page (blank page)

      Some server setups struggle to load WebView2 browser windows correctly. In this case, you may need to UNINSTALL the program using windows Add/Remove programs. It will be listed as Microsoft Edge WebView2 Runtime.

      Screenshot 2025-07-30 at 3.56.34 PM

       

      Next, download the x86 version of the installer from https://developer.microsoft.com/en-us/Microsoft-edge/webview2/?ch=1&form=MA13LH#download  and install. After installing, restart GP and try the import again.